Privacy Policy – Kulchem Cleaning Solutions
At www.kulchem.co.za, one of our main priorities is protecting the privacy of our visitors and customers. This Privacy Policy outlines the types of information that we collect, how we use it, and the rights you have regarding your personal data.
If you have additional questions or require more information, please contact us at sales@kulchem.co.za.
Consent
By using our website, you consent to this Privacy Policy and agree to its terms.
Information We Collect
We may collect the following types of information:
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Personal details such as your name, email address, phone number, and delivery address when you place an order or create an account.
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Information you provide when contacting us directly (messages, attachments, or inquiries).
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Non-identifiable technical data, such as your browser type, IP address, referring pages, and time spent on the site (via log files and analytics).
How We Use Your Information
We use the information collected in the following ways:
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To process and deliver your orders.
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To provide, operate, and maintain our website.
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To improve and personalize your shopping experience.
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To understand how our website is used and to improve functionality.
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To communicate with you, including for customer service, promotions, and updates.
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To detect and prevent fraudulent or unauthorized activities.
Log Files & Cookies
Like most websites, Kulchem Cleaning Solutions uses log files and cookies:
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Log files track visitor activity (IP address, browser type, ISP, date/time stamp, referring/exit pages). This information is not linked to personally identifiable data.
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Cookies store visitor preferences and track pages visited. This helps us optimize your experience. You may choose to disable cookies in your browser settings.
Third-Party Services
We may use trusted third-party partners (such as payment processors, courier companies, or analytics providers). These partners only receive the data necessary to perform their services and are required to protect your information.
We do not sell or trade your personal information.
Data Protection Rights
As a user, you have the right to:
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Request access to the personal data we hold about you.
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Request correction of inaccurate or incomplete information.
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Request deletion of your personal data, under certain conditions.
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Object to or restrict certain processing of your data.
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Request transfer of your data to another provider (where applicable).
Requests can be made by contacting us at sales@kulchem.co.za. We will respond within one month.
Children’s Privacy
Our website and services are not directed to children under the age of 13. We do not knowingly collect personal data from children. If you believe your child has provided such information, please contact us immediately and we will remove it.
Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised “Last Updated” date.
Last Updated: August 2025
Kulchem Cleaning Solutions
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